Every product comes with our 100% satisfaction guarantee. If you are not happy after initial inspection with quality, materials or workmanship, return in unused condition in original carton within 10 days for exchange or credit.
Many products carry an extended warranty. Check the product's copy block for extended warranty information. Some products come with one year, five year, ten year or lifetime warranties. Any defective merchandise may be returned to our Customer Service Department for repair or replacement.
We can be reached via e-mail at: customerservice@leathergoodsoutlet.com
We can also be reached by calling toll free or fax at: 1-866-611-2524
Frequently Asked Q&A
What shipping methods do you use?
For orders weighing less tha 200 lbs, we recommend UPS ground or UPS 3-day Select. Remember UPS will not deliver to a P.O.Box - you must have a physical address.
When you need something quick and don't mind paying a little extra we recommend UPS next day air, UPS 2nd day air or 3 day select.
What if I receive a shipment that is damaged?
Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We will replace any product that has a defect in workmanship but obviously we cannot be responsible for damage caused by the freight carrier. Defects in workmanship are covered under initial satisfaction guarantee or extended warranty.
What if you are out of something I order?
Although we try to remain in stock at all times, unavoidable circumstances occur; such as a customer ordering all of an item we have or we encounter manufacturing problems. We do, however, stay around 92% in stock. Your invoice will show the reorder date on any out of stock merchandise. About half of out of stock merchandise is back in stock within 15-30 days. Our Customer Service Department will work with you in any way to insure your satisfaction.
Do you ship out of the continental U.S.?
Yes. Alaska, Hawaii: regular minimum order. Canada: minimum order is $100. No CODs. We are able to offer special export pricing that does not include U.S. duty fees. Therefore, we can offer substantial savings on items for export or for sale in duty free shops. Please call for your special export price list. $500 minimum order for export. Sorry no credit cards accepted on export orders. 
